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Using Mitra

Call history & transcripts

Find out what happened, revisit the details, and decide what to do next.

Find a call

Open call history in Mitra to find calls on your account. Calls placed through a connected AI app appear here too.

You can also ask your assistant about a person, business, or time period. Include enough detail to distinguish similar calls.

“What happened on my most recent call with the dentist?”

Summaries and transcripts

A summary gives you the key outcome; a transcript provides more of the conversation’s detail when available. An active or recently completed call may not have its final results yet.

Ask for the specific information you need, such as the agreed time, outstanding questions, or next steps. Verify important details before acting on them.

Ask a follow-up

Continue in the same conversation so Mitra can relate your question to the call you just discussed.

“Which appointment times did they offer? Show me the relevant part of the transcript.”

Through MCP, your AI app can use check_status with a request ID or call ID to retrieve the status, summary, and transcript when available.

When information is missing

Confirm that you’re signed in to the right account and that the call has finished. An assistant or call belonging to another user won’t be accessible.

For an interrupted request, check call history before retrying; an action may already have started. If the result remains missing, contact support with the approximate call time and the error you see.